Customer Success Lead (Full-Time)

Work on an exciting new product and accelerate your career.

Location

Austin, TX preferred. US or Canada remote will be considered.

About Us

Reffie is a fast-growing startup building the next-generation workflow and data analytics platform for residential real estate owners, operators, and property managers. We are funded by some of the most well-respected early-stage VCs and investors, including Haystack VC, Redbud VC, Trust VC and more.

Ancient software causes renting to be a painful experience for everyone involved. Our mission is simple: to smooth out rental communications and house families faster.

About the Role

As the Customer Success Lead at Reffie, you will report directly to the CEO and be an integral part of our founding growth team. You will ensure smooth operations and exceptional customer satisfaction.

  • Proactively engage with customers, understand their goals, and quarterback their success on our platform.

  • Collab with the engineering team to ensure customer-requested features are prioritized and shipped.

  • Act as a Reffie knowledge expert, helping customers with training and ensuring they get the most value from the platform.

  • Produce and then “processify” decks, Looms, and emails that help our users onboard and adopt Reffie at scale.

About You

We are seeking highly driven, organized, and outgoing individuals who thrive in dynamic environments. Previous experience in customer-facing roles is a plus. Our ideal candidate is fearless in problem-solving and deeply empathetic towards our customers, always striving to drive results.

  • 1+ years of relevant experience minimum.

  • Prior experience in customer success is a plus.

  • Strong interpersonal skills with the ability to empathize with users and clients. 

  • Strong analytical skills with the ability to gather, interpret, and present data effectively.

  • Experience with tech tools commonly used at startups like Discord/Slack, GSuite, Hubspot/Attio, Jira/Linear, Notion, etc.

  • Passion for people, startups, and real estate, with a willingness to learn and adapt quickly.

How to Apply

  • Email careers@reffie.me with a blurb about yourself and your resume (PDF format). Please include the role name in the subject.

  • You must have authorization to work either in the United States or Canada. Unfortunately we cannot sponsor work visas at this time.

Hiring Process

  • { Round 1 } Screening call with one of our founders. A short assignment will be provided prior to the call. The assignment will take less than 30 minutes to complete. You and one of our founders will walk through the assignment on the call. (30 minutes)

  • { Round 2 } Screening call with another team member. This will be a casual, discovery call to make sure we are the right fit for each other. (30 minutes)

  • Reference check and offer.